Palmetto Carriage Works®

Frequently Asked Questions Carriage Rides & Tours

Do I need to make a reservation?

We highly recommend making reservations to guarantee your spot. Of course you can come by the Big Red Barn and you might be able to go right away, but usually we sell out early in the day.

How often do the tours go out?

We usually have Charleston carriage tours departing every 15 – 30 minutes, but waits can be longer when there is high demand, so we recommend making a reservation.

What are your hours of operation?

During Daylight Savings Time (from March - November) residential tours operate 9 a.m. – 5 p.m. The rest of the year we operate 9 a.m. – 4 p.m. Evening tours may be available depending on demand.

What is the average age of the carriage horses?
The average age of our current herd is 13 years old.
Where do the tours start and end?

All of our tours begin and end at the Big Red Barn at 8 Guignard Street, one block from the City Market.

What will I see on a carriage tour of Charleston?

Charleston’s historic district is the second largest in the world, so it would take hours to see all of it. There are five zones within the residential area where your carriage tour might go – each one is full of fascinating history and beautiful homes, churches, and gardens.

Is Parking Available?

Parking is available but limited in the downtown area where our barn is located, please give yourself ample time to find parking before your tour. Click here for a live map of the available parking nearby.

Are all your tour guides certified?

Yes, although tour guides are no longer legally required to be licensed, we only hire guides who are members of the Palmetto Guild of Certified Tour Guides. In order to be certified, guides must pass an extensive test facilitated by the City of Charleston and attend recertification classes every three years.

Can I take pictures or video during the tour?

Of course! There are so many beautiful sights to see on tour, and we would love for you to capture those memories for later.

Are your carriages accessible to people with physical limitations?

Our public carriages pull up to a boarding platform in the Big Red Barn which is almost level with the carriages. There is a bit of a gap to step over, but you will not need to climb any steps as we have a ramp up to the platform, and we can assist as needed.

Our smaller private carriages do have a few steps to get in, but we have a stool and can assist if needed.

Wheelchairs cannot fit on our carriages, but we have an area to park your wheelchair or walker during the tour. If you have any questions please call us at (843) 723-8145.

What is your cancellation policy?

Privates Carriages:
There are no refunds given or schedule changes allowed within 24 hours of your scheduled departure time.

Group Carriage Tours:
Group carriage tickets may be canceled up to 1 hour before the tour begins, and you will receive a full refund. Group carriage tickets may also be rescheduled up to 1 hour before the tour begins. Tours rescheduled within 1 hour of your tour time are subject to a $25 rebooking fee. Please call 843-723-8145 to make changes to your reservation.

What if it rains?

We will still go out on tour in the rain unless the weather is dangerous. If it does rain we recommend wearing a rain jacket or poncho, as the rain will come in on the sides of the carriage. Umbrellas are not allowed on the carriage. If you would not like to go out in the rain, you are welcome to reschedule or to cancel for a refund.

Are restrooms available?

Yes, we have two restrooms in the boarding area in the Big Red Barn.

Can I bring my dog with me on the tour?

Yes!

Dogs are welcome to come on our carriage tours; guests bringing their dog will need to purchase an entire row for themselves (4 Seats).

Can I bring drinks and snacks on the tour?

Absolutely! We sell drinks and snacks in our Barn Shop, or you can bring your own. Alcoholic beverages are not allowed in accordance with the City’s “open container” law.

How many people fit on a carriage?

Our large public carriages can seat up to 16 people, not including the driver who stands at the front. You can purchase an extra seat if you are concerned about having enough space. We also have smaller carriages that seat up to four or eight people.

Do you offer tours for private or large groups?

Yes! We have four-seater vis-à-vis carriages for small private groups, which you can book online under “Private Carriage Tours” or over the phone. For private groups larger than 8, call us at (843) 723-8145 to make a reservation. We can accommodate groups of up to 256 people.

Can I book a carriage for a wedding or special event, or be picked up at a hotel or restaurant?

We would love to if availability allows! Call us at (843) 723-8145 and we will guide you through scheduling, Wedding packages, pick-up, and drop-off locations, or anything else you may need.

Can I leave walkers, wheelchairs, scooters, or strollers at the barn during my tour?

Yes! We can safely keep your walkers, wheelchairs, scooters, or strollers at the barn while you enjoy your tour until you return.

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