General FAQ

  1. Do I need to make a reservation?
    We highly recommend making reservations to guarantee your spot. Of course you can come by the Big Red Barn and you might be able to go right away, but usually we sell out early in the day.
  2. How often do the tours go out?
    We usually have carriage tours departing every 15-30 minutes, but waits can be longer when there is high demand, so we recommend making a reservation.
  3. What are your hours of operation?
    During Daylight Savings Time in the summer residential tours operate 9am-5pm. The rest of the year we operate 9am-4pm. Evening tours may be available depending on demand.
  4. How long do the tours last?
    Our daytime carriage tours are 1 hour, and evening tours are 35 minutes.
  5. Where do the tours start and end?
    All of our tours begin and end at the Big Red Barn at 8 Guignard Street, one block from the City Market.
  6. What will I see on a carriage tour?
    Charleston’s historic district is the second largest in the world, so it would take hours to see all of it. There are five zones within the residential area where your carriage tour might go – each one is full of fascinating history and beautiful homes, churches, and gardens.
  7. Are all your tour guides certified?
    Yes, although tour guides are no longer legally required to be licensed, we only hire guides who are members of the Palmetto Guild of Certified Tour Guides. In order to be certified, guides must pass an extensive test facilitated by the City of Charleston and attend recertification classes every 3 years.
  8. Can I take pictures or video during the tour?
    Of course! There are so many beautiful sights to see on tour, and we would love for you to capture those memories for later.
  9. Are your carriages accessible to people with physical limitations?
    Our boarding platform in the Big Red Barn is elevated to the level of the carriages so that you will not need to climb any steps to board our public carriages. Wheelchairs cannot fit on the carriage, but otherwise we have always been able to accommodate. If you have any questions please call us at (843) 723-8145.
  10. Is parking available?
    We have a parking lot at 22 Anson Street behind our barn, which is $7 for two hours or $15 for all day. There are also other pay lots and meters nearby. There is some free parking at the Battery which is a 20-30 minute walk from our barn, and parking meters are free on Sundays and City holidays!
  11. What is your cancellation policy?
    You can cancel your reservation up to an hour before your tour time and we will refund your tickets. We can also reschedule your tour up until the time of your reservation.
  12. What if it rains?
    We will still go out on tour in the rain unless the weather is dangerous. If it does rain we recommend wearing a rain jacket or poncho, as the rain will come in on the sides of the carriage. Umbrellas are not allowed on the carriage. If you would not like to go out in the rain, you are welcome to reschedule or to cancel for a refund.
  13. Are restrooms available?
    Yes, we have two restrooms in the boarding area in the Big Red Barn.
  14. Can I bring my dog with me on the tour?
    Yes!
  15. Can I bring drinks and snacks on the tour?
    Absolutely! We sell drinks and snacks in our Barn Shop, or you can bring your own. Alcoholic beverages are not allowed in accordance with the City’s “open container” law.
  16. How many people fit on a carriage?
    Our large public carriages can seat up to 16 people, not including the driver who stands at the front. You can purchase an extra seat if you are concerned about having enough space. We also have smaller carriages that seat up to 4 or 8 people.
  17. Do you offer tours for private or large groups?
    Yes! We have 4-seater vis-à-vis carriages and 8-seater wagonette carriages for small private groups, which you can book online under “Private Carriage Tours” or over the phone. For private groups larger than 8, call us at (843) 723-8145 to make a reservation. We can accommodate groups of up to 256 people.
  18. Can I book a carriage for a wedding or special event, or be picked up at a hotel or restaurant?
    We would love to if availability allows! Call us at (843) 723-8145 and we will guide you through scheduling, Wedding packages, pick-up and drop-off locations, or anything else you may need.
Palmetto Carriage Works
Phone (843) 723-8145
Map Marker

8 Guignard Street, Charleston, SC 29401

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Tour Historic Charleston with the Oldest Mule and Horse Drawn Carriage Company in Town!

Public and Private Tours Available!